Unraveled Media

Terms of Service

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Last updated: March 29, 2016

Summary:

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this agreement you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

In short

You are hiring us (Unraveled Media) located in Rochester, NY to carry out services as outlined in our previous correspondence. Of course it’s a little more complicated, but we’ll get to that.

What do both parties agree to do?

As our customer, you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out at the end of this contract.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.

Getting down to the nitty gritty

Depending on your project, we will create designs, social media campaigns, consulting strategies, and other marketing documents based on our previous correspondence. For websites and social media setup, these terms include one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily rate set out in our original estimate.

We will test all our web developments on all major browsers including those made by Apple, Microsoft, Mozilla and Opera. We will not test these templates in old or abandoned browsers, for example Microsoft Internet Explorer 5 or 6 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified.

Text content

We’re not responsible for writing or inputting any text copy unless we specified it in the original estimate. We’ll be happy to help though, and in addition to the estimate we will charge you at $65.00 per hour for copy writing or content input.

Photographs

You will supply us photographs either in digital or printed format. If you choose to buy stock photographs we can suggest vendors of stock photography. Any time we spend searching for appropriate photographs will be charged at $65.00 per hour. These terms cover up to the number of photographs specified in your quote. Any additional photos render $2.00 per photo.

Changes and revisions

We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.

The estimate/quotation prices provided to you on your quote are based on the number of days that we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. You will be charged the daily rate set out in the estimate we gave you. Along the way we might ask you to put requests in writing so we can keep track of changes.

Technical support

We are not a web site hosting company and so we do not offer or include technical support for web site hosting, email or other services relating to web site hosting. If you do require help with anything beyond the design and development of your site, we’ll be happy to help and will charge you $65.00 per hour.

Legal stuff

We can’t guarantee that the functions and goals contained in any web page templates or in a completed web site, will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. We also do not guarantee the success of any social media services that we provide.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Copyrights

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by your good selfs, or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

You own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files that we used in making them. You also own text content, photographs and other data you provided, unless someone else owns them.

We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books.

Payments

We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule that is displayed on your invoice. Before we begin any work, we require 50% of the total cost in up-front payment. The remaining payment is due once the service is complete or fifteen (15) days after the initial payment is made, whichever comes first

But where is all the horrible small print?

Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of [English] courts.

Last updated: March 29, 2016
Specific to SEO Plans

As a Customer (henceforth “you”), you are responsible for understanding that upon placing an order on unraveledmedia.com (herein jointly referred to as Company), you agree to the following terms.

Company provides customized services involving substantial human labor, and therefore does not offer refunds after services have begun. Services usually begin the next business day after order placement, but sometimes immediately upon order placement. Company reserves all rights in determining whether an order is eligible for refund on grounds of order commencement. Orders that are no longer eligible for refund, but still pending completion may be terminated without refund per request of customer.

Company and any agents or products thereof expressly deny any claims to control or directly affect the behavior of search engines, including, but not limited to, Google™, Yahoo™, Bing™, etc. Unraveled Media makes good faith claims of previous ability to contribute to change in clients’ rankings in search engines, but absolutely no express guarantee of future performance.

By placing an order, you understand that all search engines are products completely and totally operated by parties other than Unraveled Media., and as such, Company cannot be expressly held responsible for their behavior. Any data of previous effectiveness provided by Company or otherwise should be accepted as such and that all future results may vary.

Unraveled Media expressly disclaims direct responsibility to changes in rankings of clients’ sites as these sites are fully owned and managed by parties other than Company, presumably respective customers. Company does not act as an agency on behalf of the client, but merely a vendor. Accordingly, Unraveled Media disclaims any responsibility to provide research, consulting or any other services above and beyond those expressly outlined in Product Tour.

Company makes a good faith effort to provide clear and recent information regarding its link building product and services, as marketed on unraveledmedia.com and elsewhere. Since Company is constantly improving its products, Company advises its customers that there may be occasional discrepancies between marketing collateral and live product. Company expressly advises customers to look to the following resources for most recent and accurate information about Company’s link building offerings:

Products Overviews –

Support email –

Phone Number: (585) 857-9143

Company disclaims responsibility for irresponsible, unwise or uninformed use of its products, or misinterpretation of its offerings. Company makes a good faith effort to answer all questions and concerns before customer’s purchase, when such questions are presented by customer to Company. Company also makes good faith effort to support existing customers and current offerings. Please refer to the above resources or contact us if you have any further questions.

This Agreement is governed by and shall be construed in accordance with the laws of the United States of America, in the state of New York. The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of New York.

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Company expressly does not honor refund requests for the following reasons:

1) Ranking Drop, Fluctuations, or Changes as reported by any data source.

2) Google Webmaster Tool Warnings (Unnatural Link Notices, etc).

Company will consider refund requests for the following reasons:

1) Late delivery on guaranteed delivery date of Unraveled Media Product

2) Rejection of order due to unaccepted inputs (e.g. XXX, Pharma, etc).

3) Order cancellations before work begins. (Determination of commencement expressly determined by Company).

Company may consider partial (Up to 50%) refunds for the following reasons:

1) Order cancellation after work begins.

Any other support questions or issues are dealt with on a case-by-case basis. Please contact Unraveled Media support at mail@unraveledmedia.com.

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